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Monthly Utility Billing Update

Monthly Utility Billing Update

At the August 13th White City Town Council Meeting council made amendments to the Waterworks and Water Supply Bylaw 583-14 and the Sanitary Sewer Works Bylaw 584-14. These amendments were made to adjust water and sewer utility billings from a quarterly cycle to a monthly cycle. To see the report presented to council and the bylaw amendment click here.

When is monthly billing going to start?

Monthly billing will begin for all residents on October 1, 2018. Residents will receive the Quarter 3 water and sewer bill at the start of October as normal for the period July 1, 2018—September 30, 2018. The next billing will occur at the start of November covering the period October 1—31, 2018 and be due November 30, 2018.

Currently each quarterly billing cycle the Town collects 1105 radio frequency reads and 87 manual reads from service addresses in the community to provide an actual consumption bill for residents. When the change to monthly billing occurs, the Town will collect radio frequency reads on a monthly basis. Service addresses collected manually will be an actual consumption bill every three months with estimated reads on a monthly basis. Residents at manual read service addresses will also have the opportunity to submit their monthly reading on whitecity.ca between the 20th and 25th of each month to receive an actual consumption bill.

Current Quarterly ChargesMonthly Charges as of October 1, 2018
Water Service Charge$37.11$12.37
0-150m3 = $3.370-50m3 = $3.37
Over 150m3 = $4.27Over 50m3 = $4.27
Sewer Service Charge$94.11$31.37
Sewer Usage75% of m3 consumption x $0.9875% of m3 consumption x $0.98


How does this affect me? What do I need to do?


The switch to monthly billing will require residents to make twelve payments per year to the Town rather than four payments per year. Pre-Authorized Debit (PAD) was introduced in June 2018 to allow residents to sign up to have automatic payments withdrawn from their account, for any residents signed up for PAD they will receive their bill at the beginning of each month and the funds will be withdrawn on the last day of the month. Residents will also be able to make payments by cheque, cash, or debit at the Town Office or online through their financial institution.

Why are changes being made?

The decision to move to monthly billing was made to provide residents with more up to date and accurate information while improving service levels and responsiveness to resident needs. Rates are not changing at this time, so while resident’s overall cost of water won’t change it will provide consumption information on a monthly basis. This will give residents the ability to adjust their consumption before it gets too high and have more manageable monthly bills compared to large quarterly bills. Current service charges are being divided by three to accommodate the switch from quarterly to monthly.  

More information on payment methods and to sign up for Pre-Authorized Debit or Equalized Billing click here.

With PAD the Town is also now able to offer equalized payments. Equalized payments will be available to residents who have signed up for PAD and have been at their service address for one year or more. Similar to SaskPower or SaskEnergy equalized payments will take billing from the previous year and split it into eleven (11) equal payments with the twelfth (12th) payment being a recalculation month which would determine if more or less water was used than the previous year average.

The recalculation month will be January of each year.